Rustic Industrial Hemp Rope Chandelier with Iron Frame

Free Shipping

Dazuma offers free standard shipping on orders over $49. For orders under $49, a flat shipping fee of $9.99 will apply.

Processing Time

We start processing your order as soon as it is placed. You will receive an email confirmation upon placing your order. Please review your order details carefully for accuracy. Processing times are as follows:

• Standard Products: 7–10 business days.
• Custom or Bulk Orders: 10–35 business days.
• Peak Periods or Holidays: Processing times may extend during high-order volumes.

Shipping Methods & Delivery Times

Dazuma provides the following shipping options to suit your needs:

Standard Shipping

• Estimated Delivery Time: 15–25 business days.
• Cost: Free for orders over $49; $9.99 flat rate for orders under $49.

Expedited Shipping

• Estimated Delivery Time: 7–10 business days.
• Cost: Additional fees apply; calculated at checkout.

Note: Delivery times may vary depending on your location and carrier logistics.

Shipping Costs

Shipping costs are calculated based on:

• The shipping method you select.
• The weight and dimensions of your order.
• The delivery destination.

The total shipping cost will be displayed at checkout before completing your purchase.

Order Tracking

Once your order ships, you will receive an email that includes:

• A tracking number.
• A link to track your package.
• The carrier’s information (e.g., UPS, FedEx, DHL).
  

You can also track your order via our website on the Order Tracking page.

Shipping Delays

We strive to deliver your order on time; however, delays may occur due to:

• Inventory availability or processing capacity.
• High order volumes during peak seasons.
• Unforeseen circumstances such as natural disasters or strikes.
• Customs clearance issues or carrier delays.
  

If a significant delay occurs, we will notify you promptly. For urgent assistance, please contact Dazuma Customer Service.

Lost or Damaged Packages

Lost Packages

• If your package is not delivered within 15 business days of the expected delivery date, please contact us.
• We will work with the carrier to locate your package or provide a replacement/refund.

Damaged Packages

• If your package arrives damaged, please contact us within 48 hours of delivery.
• Provide photos or videos of the damaged item and packaging to expedite the resolution process.

Additional Information

• International Shipping: Available to select locations.
• Non-Serviceable Addresses: We cannot deliver to P.O. Boxes, APO/FPO addresses, or restricted areas.
• Customs and Duties: All customs fees, import taxes, and duties are included in the shipping cost.
• Installation & Assembly: Dazuma does not provide installation, assembly, or physical delivery to residences or businesses.
• Non-Refundable Shipping Charges: Please note that shipping charges are non-refundable.

At Dazuma, we are committed to enhancing your home with thoughtfully designed lighting and home décor. While every order is rigorously inspected by our QA team before shipping, we understand that a return or refund may occasionally be necessary. This policy outlines the process for returns, refunds, and exchanges to ensure a seamless experience.

30-Day Return Policy

Dazuma offers a 30-day return policy for eligible items. To qualify for a return:

• Items must be unused, unassembled, and in their original condition and packaging.
• All original tags, instructions, and inserts must be included.
• Return requests must be initiated within 30 days of delivery.

How to Initiate a Return

To return an item, follow these steps:

• Contact Us: Email Dazuma Customer Service at hello@dazuma.us and provide:
    - Your order number.
    - The reason for the return.
    - Photos or videos of the item, if applicable.
• Approval: Once approved, you will receive the return address and further instructions.
• Packaging: Securely package the item to prevent damage during transit. Include:
    - The original receipt or proof of purchase.
    - Your order number, product ID or name, and quantity.
    - A brief description of the issue with the product.
• Shipping: Ship the item to the provided address using your preferred shipping method.
• Tracking Information: Share the tracking number and a copy of the shipping receipt with Dazuma.

Return Shipping Costs

• Defective or Damaged Items: Dazuma will cover the return shipping costs for defective, damaged, mis-shipped, or lost orders.
• Change of Mind: For returns due to personal preference, customers are responsible for round-trip shipping costs, including any customs fees or duties.

Note:

• We recommend using a trackable shipping method or purchasing shipping insurance.
• Dazuma is not responsible for lost or undelivered returns.

Refund Process

Once Dazuma receives and inspects your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds:
    - Refunds will be issued to your original payment method within 5–10 business days.
    - Due to shipping, inspection, and banking processes, refunds may take up to 30 days to appear on your statement.

• Rejections:
    - If a return is rejected (e.g., due to use, damage, or failure to meet return criteria), you will receive a detailed explanation.

Note: Shipping fees are non-refundable unless the return is due to an error on Dazuma’s part.

Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

• Check Your Account: Verify your bank account or credit card statement to confirm if the refund has been processed.
• Contact Your Bank or Credit Card Company: Refund processing times can vary depending on the institution.
• Contact Us: If the issue persists, email us at hello@dazuma.us, and we’ll assist further.

Exchanges

Dazuma offers exchanges for defective or damaged items:

• Follow the return process outlined above.
• Specify the replacement item, including size and color preferences.
• Once the original item is received and inspected, the replacement will be shipped.

Note: If the replacement item is out of stock, a refund will be issued instead.

Non-Returnable Products

The following items cannot be returned:

• Custom or made-to-order items.
• Clearance or final sale items.
• Items that have been used, assembled, or altered.
• Items marked as "Non-Returnable" on the product page.
• Gift cards.

Damaged or Defective Products

On Delivery:
Inspect your item for damage before signing for the package. If damage is visible, reject the shipment, ensure the driver notes the damage, and contact Dazuma Customer Service immediately.

Concealed Damage:
If you discover damage after delivery:

• Contact Dazuma Customer Service within 48 hours of delivery.
• Provide:
    - Your order number.
    - Photos or videos of the damaged item and packaging.
• Save all packaging and boxes.
• Do not dispose of the damaged item until instructed by Dazuma.

Dazama will work with you to provide a replacement or refund, based on your preference.

We strive to make returns, refunds, and exchanges simple and stress-free. For assistance, please contact Dazuma Customer Service.