Frequently Asked Questions
Ordering & Payments
What types of credit card payments do you accept?
What types of credit card payments do you accept?
Dazuma accepts Visa, MasterCard, American Express, Discover, Diners Club, JCB, and UnionPay credit cards. Here is a list of Valid Payment Methods.
What should I do if my payment method is declined at checkout?
What should I do if my payment method is declined at checkout?
If your payment is declined, it may be due to factors such as incorrect billing details, insufficient funds, or fraud protection measures by your card issuer. Start by reviewing your card information for accuracy. If the issue persists, please contact Dazuma Customer Service for assistance.
How will I know my order has been received?
How will I know my order has been received?
After placing your order, a confirmation page will display your transaction details. You can print this for your records. Additionally, a confirmation email will be sent to the email address provided. When your order ships, you’ll receive further emails with tracking information.
How can I view an order I’ve placed?
How can I view an order I’ve placed?
Log into your Dazuma account and navigate to your Orders. If you’re unable to locate your order, please contact Dazuma Customer Service for help linking the order to your account.
Can I change or cancel my order?
Can I change or cancel my order?
Once Dazuma receive your order, we begin processing it right away, so changes or cancellations may not always be possible. Additionally, orders cannot be modified online after they’ve been placed.
However, we understand that situations may arise where you’d like to request a change or cancellation. If this happens, please contact Dazuma Customer Service as soon as possible. We will do our best to accommodate your request.
If your order has already shipped before the cancellation or change is confirmed, you can return the item in accordance with our Return Policy. Please note that certain items, especially non-returnable ones, cannot be canceled.
Are installation or labor costs included in the prices?
Are installation or labor costs included in the prices?
No, Dazuma is not responsible for installation or labor costs related to handling, storing, installing, or uninstalling items purchased from us.
Shipping & Delivery
Is free shipping available?
Is free shipping available?
Yes, Dazuma offers free standard shipping on orders over $49. Expedited delivery options are available at an additional cost.
How much does shipping cost?
How much does shipping cost?
Shipping costs are determined by the delivery location, the item's size and weight, and the selected shipping method. Exact fees will be calculated and shown during checkout. Additional surcharges may apply for deliveries to remote areas.
Are customs taxes covered?
Are customs taxes covered?
Dazuma covers all customs taxes for your orders. Whether you’re shopping locally or internationally, you can enjoy a seamless experience without worrying about unexpected customs fees.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Delivery time includes both processing and shipping times:
1. Processing Time:
• Standard products: 7–10 business days.
• Custom or bulk orders: 10–35 business days.
• Processing may take longer during holidays or peak periods.
2. Shipping Time:
• Varies by location and shipping method.
• Expedited shipping: 7–10 business days (estimated).
• Standard shipping: 15–25 business days (estimated).
Delays may occur due to inventory availability, processing capacity, or unexpected events like strikes or natural disasters. If there are any delays, we will notify you promptly. For more details, visit Dazuma Shipping Info.
Why didn’t I receive an email about my order delivery?
Why didn’t I receive an email about my order delivery?
Once your order is dispatched, you’ll receive a tracking number via email within 1–2 business days. Please ensure your email address is accurate and check your spam folder if you don’t see the email.
How can I track my package?
How can I track my package?
Visit the “Order Tracking” section on our website once your tracking number is updated by the courier. Note: Tracking updates may take time due to international shipping and customs clearance processes. Contact Dazuma Customer Service for help if you encounter any issues.
Can I modify my shipping address?
Can I modify my shipping address?
You can contact Dazuma Customer Service to update your shipping address before the package ships. After shipment, address changes will not be possible.
Do all of your items ship from France?
Do all of your items ship from France?
Dazuma operates multiple warehouses globally, including facilities in the U.S., France, and China. Your items will ship from the nearest warehouse that stocks your order.
Returns & Refunds
What should I do if I receive a damaged item?
What should I do if I receive a damaged item?
If your item arrives damaged, please follow these steps:
- Document the Damage: Take clear photos or videos of the damaged item, its packaging, and the shipping label.
- Contact Us: Email us at hello@dazuma.us with your order number and the photos attached.
- Resolution: After reviewing your case, we will arrange a refund or replacement at no additional cost.
How do I return a product?
How do I return a product?
You can return eligible items within 30 days of delivery. Follow these steps to initiate a return:
1. Contact Customer Service: Reach out to Dazuma Customer Service to confirm the return address.
2. Package the Item: Retain all packaging materials and shipping notes. Securely pack the item and include a note with the following details:
- Order number
- Product ID or name and quantity
- A brief description of the issue with the product
3. Arrange Pickup: Make the package available for pickup as instructed.
4. Provide Tracking Information: Share the tracking number and a copy of the shipping receipt with Dazuma.
For more details, review our Return Policy.
How is my refund calculated for returns?
How is my refund calculated for returns?
If you decide to return a returnable item because you’ve changed your mind, we will issue a partial refund. This refund will cover the cost of the item minus the original shipping fees. Additionally, you will be responsible for the return shipping costs.If the return is due to an item being damaged, defective, or incorrect, we will provide a full refund or a replacement at no charge. For further details, please refer to our Return Policy.
When will I receive my refund?
When will I receive my refund?
Refunds are typically processed within one week after we receive and inspect the item. However, due to shipping, inspection, and banking processes, it may take up to 30 days for the refund to appear on your card.
Warranty & Support
Do your products come with a warranty?
Do your products come with a warranty?
Yes, Dazuma proudly stands behind the quality of our products. We offer a One-Year Warranty that covers defects in materials or workmanship. If you discover such a defect within one year of purchase, we will repair or, at our discretion, replace the product at no additional charge.Please note:
• The warranty does not cover defects, breakage, or malfunctions caused by mishandling or improper use of the product.
• Light bulbs included with the product are not covered under this warranty.
Who should I contact if I have a complaint?
Who should I contact if I have a complaint?
Your satisfaction is our priority. Please contact Dazuma Customer Service via phone, live chat, or email, and we’ll do our best to resolve your concerns promptly.
Account Management
How can I update my email address?
How can I update my email address?
Currently, email addresses cannot be updated. If you have no pending orders, contact Dazuma Customer Service to delete your account and create a new one with the updated email.
How can I update my shipping address?
How can I update my shipping address?
Visit the “Profile-Address” section in My Account to add, update, or delete shipping addresses.
How do I unsubscribe from emails?
How do I unsubscribe from emails?
Click the unsubscribe link at the bottom of any email and follow the instructions.
Promotions & Discounts
How do your coupon promotions work?
How do your coupon promotions work?
To use a Dazuma coupon code, simply enter it during checkout. Once applied, your cart will reflect the discount associated with the code.Please keep in mind:
• They cannot be applied to special orders or previous purchases.
• Coupons cannot be combined with other discounts or markdown pricing.
• Each coupon is limited to one use per customer and is non-transferable.
• Coupons cannot be redeemed for cash or gift certificates.
Do you offer gift cards?
Do you offer gift cards?
Yes, Dazuma Gift Cards are available on our website and can be redeemed at checkout.
Custom Orders & Bulk Purchases
Can I customize a product?
Can I customize a product?
While most items are sold as-is, we’re happy to explore customization options for bulk or special orders. Contact Dazuma Customer Service to discuss your requirements.
Do you offer discounts for bulk orders?
Do you offer discounts for bulk orders?
Yes, Dazuma offers special discounts for bulk purchases through our Trade Professionals Program, designed for qualified trade professionals such as designers, architects, and contractors.Key benefits include:
• Exclusive discounts on large orders.
• Personalized support from a dedicated trade account manager.
• Free and straightforward enrollment via our website.
If you need a quotation for a substantial purchase, our trade account managers are ready to assist. Contact Dazuma Customer Service and start saving on your next project!
