Shipping Info

Free Shipping

Dazuma offers free standard shipping on orders over $49. For orders under $49, a flat shipping fee of $9.99 will apply.

Processing Time

We start processing your order as soon as it is placed. You will receive an email confirmation upon placing your order. Please review your order details carefully for accuracy. Processing times are as follows:

• Standard Products: 7–10 business days.
• Custom or Bulk Orders: 10–35 business days.
• Peak Periods or Holidays: Processing times may extend during high-order volumes.

Shipping Methods & Delivery Times

Dazuma provides the following shipping options to suit your needs:

Standard Shipping

• Estimated Delivery Time: 15–25 business days.
• Cost: Free for orders over $49; $9.99 flat rate for orders under $49.

Expedited Shipping

• Estimated Delivery Time: 7–10 business days.
• Cost: Additional fees apply; calculated at checkout.

Note: Delivery times may vary depending on your location and carrier logistics.

Shipping Costs

Shipping costs are calculated based on:

• The shipping method you select.
• The weight and dimensions of your order.
• The delivery destination.

The total shipping cost will be displayed at checkout before completing your purchase.

Order Tracking

Once your order ships, you will receive an email that includes:

• A tracking number.
• A link to track your package.
• The carrier’s information (e.g., UPS, FedEx, DHL).
  

You can also track your order via our website on the Order Tracking page.

Shipping Delays

We strive to deliver your order on time; however, delays may occur due to:

• Inventory availability or processing capacity.
• High order volumes during peak seasons.
• Unforeseen circumstances such as natural disasters or strikes.
• Customs clearance issues or carrier delays.
  

If a significant delay occurs, we will notify you promptly. For urgent assistance, please contact Dazuma Customer Service.

Lost or Damaged Packages

Lost Packages

• If your package is not delivered within 15 business days of the expected delivery date, please contact us.
• We will work with the carrier to locate your package or provide a replacement/refund.

Damaged Packages

• If your package arrives damaged, please contact us within 48 hours of delivery.
• Provide photos or videos of the damaged item and packaging to expedite the resolution process.

Additional Information

• International Shipping: Available to select locations.
• Non-Serviceable Addresses: We cannot deliver to P.O. Boxes, APO/FPO addresses, or restricted areas.
• Customs and Duties: All customs fees, import taxes, and duties are included in the shipping cost.
• Installation & Assembly: Dazuma does not provide installation, assembly, or physical delivery to residences or businesses.
• Non-Refundable Shipping Charges: Please note that shipping charges are non-refundable.