Shipping & Delivery
PROCESSING TIME
The processing time for each category is calculated from the time that your order is verified. Handmade or customized products usually require an additional two weeks and that would be specified in our Product Description.
We usually have category of Bedding, Kitchen, Home Décor and Organization items in stock, so these can be shipped within 3 days of payment confirmation. Lighting and furniture items could take at least 10-15 days to be shipped，this is because they need to be made and items are in the queue before yours. While it does not take an excessive amount of time for each item to be made, care is still taken to ensure that your order is of the highest quality.
SHIPPING TIME
Shipping time describes the time taken for your goods to reach you, via the best express delivery method. We cooperate with DHL, USPS and other express service providers. Orders sent from the United States will usually take about 7 days, while those sent from outside the United States could take 15 days to arrive.
After the order is successfully dispatched, we will usually provide you with a tracking number. This usually occurs within one or two days and your tracking number will be sent to the email address that you have registered with us. Unfortunately, we do not ship to US territories. This includes Guam, APO/FPO addresses and Minor Outlying Islands. Alaska, Hawaii, and Puerto Rico and are also excluded.
Delivery TIME
Delivery time describes the time from the time you place the order to the time you get it. Outdoor lights and furniture orders usually take 25-35 days to arrive.
Wall lights will take 10-15 days to arrive . Every single product page will thow this time .
SHIPPING RATES
Free shipping on orders over $49, $9.99 flat rate otherwise.
We offer free shipping on all qualifying orders over $49. A flat rate is charged for all orders below $49. This flat rate is $9.99.
Please note that some exclusions may apply and this will usually be made clear in the item's description, before you complete your purchase. Free shipping is applied to qualifying orders in the US.
COVID-19 UPDATES
Please note that our deliveries may take longer than usual for the time being. This is due to unprecedented demand, as well as the extra health and safety measures that we are introducing to our warehouse. We are grateful for your patience during these unprecedented times.
Our wholehearted dedication to delivering the best experience when you visit our online store continues as strong as ever. The products that you love will be with you as soon as possible.To have a hassle-free experience with us at all times, please review our Shipping and Delivery Policy carefully before you place your order.
The total delivery time for your order is divided into the time taken for processing and the time required for shipping. Processing must be done before all goods leave our warehouses, regardless of the category that the items are in or their size. Processing time includes quality checks and packaging, while shipping includes the time taken from our warehouse to the last delivery point.
Please do not hesitate to contact us should you have any further clarifications or queries on our shipping & delivery policy.